Now difference is made between business strategy and it strategy and takes into account the impact of cloud computing. Tony Parker pursues this goal as well. In any case, keep talking about customers, value and services as core elements. Service Design: Better alignment with Service Strategy, both the inputs and the outputs. It has been introduced a new process, called coordination of design. Service Transition: Account with more information about asset management, especially in the relative to the disposal of assets to prevent, among others, problems of information security. Add to your understanding with Related Group.
The previous assessment process changes its name changes assessment seeking greater clarity on the process object. Another novelty is that there may be outside the CMDB (configuration, i.e., assets items) CIs or configuration data Base (may be in the SKMS or management system of the) Knowledge of the service). Service Operation: Have clarified the concepts of request for service and application models. Recommendations for the management of physical facilities have expanded in the it operations management process. Continual Service Improvement: continuous improvement is in seven steps, with greater clarity in its relationship with the PDCA (Plan, Do, Check, Act) cycle, or Deming cycle. A record of continuous improvement of the service has been introduced.
The measurement and reporting of services are no longer processes, they now are considered to be elements of each process. These are, broadly speaking, the main novelties that ITIL 2011 brings us. It will surely be deepened further in new books and that each draw their own conclusions. For those who may be worried about your Foundation certification or higher, the new version does not imply the annulment of the same, though will always be valued more be certified in a newer version. Audea, of the Manuel Diaz Sampedro Department of management of the safety information